InCert - Terms and Conditions

Course Bookings
Course bookings may be accepted at any time up to the start date of the course subject to availability. Bookings are considered provisional until payment is made in full. Provisional bookings are only held for a period not exceeding 10 working days. InCert reserves the right to allocate provisional places to customers who require them or to cancel courses which consist solely of provisional bookings.

Payment of Courses
All course fees must be paid within 10 days of booking. Paid immediately if the course is booked within 10 working days before the start of the course. Where multiple courses are booked, all courses must be paid for before 10 working days of the first training course starting. Course fees may be paid by Visa, Mastercard, Switch or Solo, cash or cheque. If paying by cheque, three extra days must be allowed for the cheque to clear through the banking system.

Cancellation, Postponement or Rescheduling
Once you have received confirmation of your course booking(s), we will only accept cancellation of attendance on a course in writing, fax, email or recorded delivery within the timescales laid down below with the associated penalties.

Postponement of a course may take place within the timescales laid down for cancellation and the same penalties apply.

Rescheduling of a course may take place within the timescales laid down for cancellation and the same penalties apply. A course may be rescheduled twice only.

Alternatively you may nominate a substitute to take your confirmed place. This may prevent any charges being levied against you and is subject to confirmation by InCert. The substitute must be eligible to accept the place at the same price as that paid for the course or the difference must be paid to InCert before the substitute starts the course.

Timescale
If you cancel, postpone or reschedule a confirmed course place the following shall apply:

Less than 10 working days notice you will be charged as if you had attended the course.

10 - 15 working days notice you will be charged half the course fees.

Over 15 working days notice an administration fee £75 for cancellation or £25 for rescheduling or postponement will apply.

Refund Policy
Individual courses purchased will be refunded as per the Cancellation, Postponement or Rescheduling Policy above.

Packages purchased will be refunded differently due to the nature of our packages and the timescale delegates have to complete their chosen package.